Careers

Position Title: Data Operations Support Analyst

Position Status: Full Time

Work Location:  Richmond, VA office 

Position Description: The Virginia Early Childhood Foundation seeks a self-directed, detail-oriented candidate who is able to work across multiple projects to provide system-level and end-user support for data and reporting applications supporting the core business functions.  The primary capabilities of the data applications are to capture, enrich, integrate, aggregate, report, and visualize data to produce key early childhood measures and metrics.  

Organization: The Virginia Early Childhood Foundation is a statewide non-profit public-private partnership with the vision that every region in Virginia will ensure equitable opportunities for all families with young children to thrive. Its mission is to serve as the non-partisan steward of Virginia’s promise for early childhood success. In partnership with key state agencies, VECF supports the work of local communities and regions in strengthening their early childhood systems. The Foundation provides competitive grants and technical assistance to local early childhood initiatives formed to build capacity and infrastructure in local communities for delivery of high quality early childhood programs.

Duties/Responsibilities:

End-user support duties and responsibilities:

  • Ensure the quality of service as the main point of contact for end-users; responsible for user support and help desk; responds to customer requests effectively and communicates with them to address issues
  • Troubleshoot end-user data issues and questions by becoming knowledgeable about the data definitions, the lineage from source to consumption, and end-user consumption patterns
  • Troubleshoot end-user system operational issues and questions by becoming knowledgeable about system access and security constraints, system-implemented processes and workflows, as well as the system features providing specific end user capabilities, such as self-service reporting and data visualizations 
  • Provide hands-on training, support, and guidance to non-technical audiences, including how to use reports and systems
  • Coordinate with internal and external stakeholders to define business requirements for enhancements and platform upgrades. 
  • Create and schedule business analytics, reports, and views for customers and internal stakeholders
  • Identify areas for high-value reporting by noting customer pain points and customer requests, identifying patterns, and improving the customer experience
  • Generate data exports and other ad hoc user requests from internal and external users
  • Identify and develop required written and online support documentation

System- and Data-level support duties and responsibilities:

  • Proactively and continuously work to improve our data collection processes, data quality controls, and end-user experience.
  • Coordinate with non-technical users to gather requirements, summarize and catalog data fidelity issues, and make recommendations to leadership
  • Implement and configure low-code applications for data collection and processing for new data sources
  • Collect, transform, clean, and validate data from multiple sources
  • Make sure the data platforms and processes are running well, both in data collection, integration, and processing
  • Document data operations and monitoring solutions in clear, concise guidelines
  • Maintain and update training and support tracking records
  • Define, analyze, and document functional and technical requirements for projects
  • Interpret business problems and develop technical solutions for data architecture, database queries, report layout, data visualizations, and user interaction
  • Assist with design, creation, and management of scalable reports, dashboards, and data visualizations for ongoing and recurring analyses to support strategic decisions; proactively seek feedback from teammates and end users to continually improve products.
  • Develop and maintain documentation of business rules, best practices, and operational processes needed to ensure data systems are accurate in conjunction with other colleagues.

Required Skills/Experience:

  • Minimum of 3 years of experience in data technology/management on a big data platform
  • Strong working knowledge of SQL
  • Experience working within the IT procedures, data quality requirements and agile/SCRUM environment
  • Adeptness with supporting others and providing quality customer service
  • Proficiency with troubleshooting ad hoc data and end user system requests
  • Strong organizational and multi-tasking skills
  • Strong background in supporting data and end user data and reporting applications
  • Strong written and verbal communication skills; able to easily prioritize, organize and document key data and system information for future reference
  • Proficiency in Microsoft Office Suite, including Sharepoint, Excel, and PowerPoint

Preferred Skills/Experience:

  • Experience with Zoho Creator and Deluge scripting language
  • Experience with BI/visualization tools like Google Data Dashboards or Tableau
  • Experience with programming languages, such as R or Python

Compensation is commensurate with experience. Interested applicants may send cover letter, resume, and professional references to jobs@vecf.org by December 16, 2022.

VECF is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

VECF maintains a drug free workplace.

Position Title: Operations Associate 

Position Status: Full Time

Work Location:  Richmond, VA office 

Position Description: The Virginia Early Childhood Foundation seeks a self-directed, detail-oriented candidate who is able to work across multiple projects to coordinate a wide range of constituent/customer service, administrative, outreach and operations tasks to support successful implementation of a portfolio of grant-funded initiatives in a fast-paced environment. 

Organization: The Virginia Early Childhood Foundation is a statewide non-profit public-private partnership with the vision that every region in Virginia will ensure equitable opportunities for all families with young children to thrive. Its mission is to serve as the non-partisan steward of Virginia’s promise for early childhood success. In partnership with key state agencies, VECF supports the work of local communities and regions in strengthening their early childhood systems. The Foundation provides competitive grants and technical assistance to local early childhood initiatives formed to build capacity and infrastructure in local communities for delivery of high quality early childhood programs. 

Job responsibilities will revolve around supports for constituents who are early educators, childcare providers and/or those leading community grants (e.g., Ready Regions, Recognize B5) that support them. These will include but are not limited to:

Constituent Services

  • Serve as point of contact for constituent inquiries (phone, email, and scaled communications platforms) by responding to any questions submitted Monday – Friday from 8:30am-5:00pm within prescribed timeframe. 
  • Provide guidance, assistance, and clarifications for grantees and partners regarding data reporting and other routine questions.
  • Keep online portals updated with project resources, updates, frequently asked questions, meeting recordings, and other helpful information for grantees and partners.
  • Send reminders to grantees and partners regarding report due dates, technical assistance opportunities, and other relevant updates and deadlines.

Information and Project Management

  • Research and respond to inquiries from Recognize B5 participants including educators and childcare site administrators 
  • Keep project management systems and documents updated with current status of project budgets, reports, and other operations related documentation.
  • Provide administrative and operations support for internal teams and grantees including contact management, meeting scheduling, registration coordination, and routing emails.
  • Update and develop project forms and processes in grants management system.
  • Assist with data entry, contract management, invoice review and payment processing/tracking
  • Assist with budget review and bookkeeping tasks.

Project Team Supports

  • Format and distribute regular meeting materials and assist with preparation and implementation of successful meetings and technical assistance sessions. 
  • Create periodic surveys of grantees and format survey results to be easily analyzed.

Qualifications:

  • 5+ years proven track record of successful high-volume customer service or operations roles
  • Ability to problem-solve, self-direct, and manage workload
  • Ability to balance multiple demands, exhibit strong task management skills, find efficiencies, and be flexible in handling last-minute needs and changes
  • Strong written and oral communication skills
  • Outstanding organizational skills and ability to meet strict timeframes
  • Proficient technology skills in Word, Excel and PowerPoint
  • Demonstrated commitment to equity and inclusion
  • Ability to successfully work with diverse populations 

Preferred Qualifications:

  • Bachelors’ degree in related or specialty field
  • Fluency in Spanish (both written and spoken)

Compensation is commensurate with experience. Interested applicants may send cover letter, resume, and professional references to jobs@vecf.org by December 16, 2022.

VECF is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

VECF maintains a drug free workplace.